Client Satisfaction Survey Results
At Spire Group, we know that when it comes to finding a trusted advisor, what matters most is delivering excellent service every single day. We know that you need someone you can rely on and trust.
To help gauge our clients’ impressions of our firm, and to identify our strengths and greatest needs for improvement, we participate in the Net Promoter System. This survey scores the firm on the basis of our clients’ response to one ultimate question — “How likely is it you would recommend us to a friend?” — and the reasons for their ratings.
We are grateful to share that we received an overall NPS score of 84 (on a scale of -100 to +100). Along with these stellar results:
- 100% of our clients feel we exhibit courtesy and professionalism
- 97% of our clients feel we demonstrate the appropriate level of technical expertise
- 98% of our clients feel we are easily accessible for meetings or phone calls
- 97% of our clients feel we meet deadlines and provide service in a timely manner
- 95% of our clients feel we consistently produce high-quality materials
This NPS score puts us on par with such customer service leaders like Tesla (97) and Apple (89) and well above the industry average of 77.
Interested in learning more about our commitment to client satisfaction? We would love to hear from you. Feel free to call us at (732) 381-8887 or drop us an email.